Reference

lkk21 Legal terms for your account

lkk21 Legal terms set out how your account, personal data and payment records are handled in Indonesia.

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CONTACT THE POLICY TEAM

Where to ask about Legal terms

A clear contact path matters when a Legal clause affects your account, wallet record or access request.

Account help route Use the account help path when you need a clause explained, a phone verification…
Wallet record query For a Legal question about DANA, OVO, GoPay, QRIS, bank transfer or a virtual…
Data change request If a profile detail is wrong or you want to ask how stored data…
HOW WE HANDLE RECORDS

Data, cookies and account security

Legal handling is practical: we record the account events needed to verify access, trace a wallet reference and respond to a policy request.

Account identification

Before we discuss account-specific Legal matters, we may compare your request with the phone detail connected to the profile.

Phone verification

Phone verification is an account step used before access to protected account details.

Cookies on your browser

Cookies may preserve a login session, remember a language choice or help us understand whether a policy page loads correctly.

Payment record handling

A payment reference can help us trace a DANA, OVO, GoPay, QRIS, virtual account or bank transfer event.

Security requests

Tell us promptly if your phone detail, login access or account record appears incorrect.

Retention and changes

You can ask which account detail we hold, why it is used and whether a correction is possible through our…

Answers before you open an account

These Legal answers focus on the questions we expect before account creation or a policy request. They cover local access, personal data, cookies, payment records and the steps needed to contact us. Read the relevant answer first, then use the account help route if your situation involves a specific profile, phone verification result or transaction reference.

lkk21 Legal covers account creation, phone verification, data use, cookies, payment records, access conditions and requests to correct stored details. It applies to your use of the site where local law permits. The notice also explains how we handle questions about DANA, QRIS and bank transfer references.

Access depends on local law, your location and the account checks required for the relevant section. We may ask for phone verification before protected account details are shown. Check the Legal notice before opening an account, and contact our support route if an access message does not match your situation.

Phone verification helps us connect a request to the correct account before discussing Legal matters, wallet records or access status. It also reduces the chance of an unauthorised change. We will not ask you to place a password or one-time code in a support message.

Legal applies to the account and payment references used to trace DANA or QRIS activity. We may review a reference when checking a status or answering a policy request, but your wallet password stays with the wallet provider. A receipt does not replace account identification.

Yes. Send a data change request through the account help route and describe the detail that appears incorrect. We may ask for account confirmation before making a change. A record can remain when needed for payment reconciliation, dispute handling or a legal duty.

We keep records for the operational or legal period that applies to the account event. That can include phone verification, payment matching or a policy request. When you ask about retention, we will explain the relevant reason and whether a record can be removed.

Use the account help route and include the policy topic, account reference or payment reference involved. Do not send a password or one-time code. We can explain the wording and identify the next step, while access remains subject to local law and the notice.

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